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Reverting to 'testing' preconfigure install mode. If this is a Virtual Appliance, all feature keys will be removed,Īre you sure you want to continue? > yĪre you *really* sure you want to continue? > y This command will remove all user settings and reset the entire device. RELOAD - Reset configuration to the initial manufacturer values.

At this time, the admin password is reverted to the default ironport:Ĭhoose the operation you want to perform: This process resets the appliance configuration, and all of the customer data (such as the configuration, logs, reporting, and user information) is removed. Enter Y when prompted whether you would like to continue, and then enter Y again in order to complete the process.Enter the diagnostic command on the ESA or SMA, and then choose the RELOAD operation.Note: Cisco recommends that you have console access to the appliance before you run the systemsetup command in order to remove any network configuration. ESA/SMAĬomplete these steps in order to return a Cisco ESA or SMA to the original factory default configuration: The appliance configuration is removed upon a successful reset and cannot be recovered. Tip: Before you continue, Cisco recommends that you run the saveconfig or mailconfig command in order to retain a copy of the current appliance configuration, if needed. If you revert the device, an immediate reboot takes place. After a reboot, the appliance reinitializes itself and reboots again to the desired version, with the earlier system configuration. This command tries to preserve the current network settings. all reporting data (includes saved scheduled and archived reports) This data is destroyed in the process and should be backed up:

WARNING: It is extremely destructive to revert the appliance. This command reverts the appliance to a previous version of AsyncOS. If you revert the device, an immediate reboot takes place. After a reboot, the appliance reinitializes itself and reboots again to the desired version. exported the IronPort Spam Quarantine safelist/blocklist database to another machine (if applicable) saved the configuration file of this appliance (with passwords unmasked) all IronPort Spam Quarantine message and end-user safelist/blocklist dataīefore you run this command, be sure you have: all reporting data (includes saved scheduled reports) all databases (includes messages in Virus Outbreak and Policy quarantines) all configuration settings (includes listeners) IMPORTANT: The revert command wipes everything from the appliance: The ESA's REVERT command reverts the appliance to a previous version of AsyncOS. The only version of AsyncOS that remains is the revision that currently runs. The use of these commands also removes all of the available versions of AsyncOS that might still be accessible via the revert command.

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Do not use these commands if you are not able to reconnect to the CLI via the Serial interface or the default settings on the Management port through the default Admin user account. Thus, the need to reset the appliance back to the factory default configuration might be requested in order to remove any customer information.Ĭaution: The commands that are described in this document return all of the network settings to the factory defaults, which potentially disconnects you from the CLI, disables services that you used in order to connect to the appliance (such as File Transfer Protocol (FTP), Telnet, Secure Shell (SSH), HTTP, and HTTPS), and even removes the additional user accounts that you created with the userconfig command.

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Usually, this is requested after an appliance evaluation is complete, or a customer returns a replaced appliance for Return Material Authorization (RMA) or upgrade reasons. Reset the ESA/SMA/WSA to the Factory Default ConfigurationĪt times, a customer might request to have an appliance reset back to the factory default configuration.

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This document describes how to reset a Cisco Email Security Appliance (ESA), Cisco Security Management Appliance (SMA), or Cisco Web Security Appliance (WSA) to the factory default configuration.

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